Quality Technical Support & After-Sales Service

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Common problem

1.What kind of customer service does the QIE Group sesame oil production line include?

A： The customer service provided by QIE Group includes equipment installation, commissioning and personnel training. Our professional team will ensure that the equipment can be installed correctly and run smoothly, and provide necessary operation training to ensure that customers can use our production line efficiently.

2.What are the main advantages and features of QIE Group sesame oil production line?

A： The main advantages and features of QIE Group sesame oil production line include fully automated production processes to improve production efficiency and save labor costs, advanced oil extraction technology to ensure the purity and nutritional value of oil products, durable high-quality equipment to reduce maintenance costs, production capacity specifications that can be customized according to customer needs, high-efficiency filtration systems to improve product quality, energy saving and environmental protection to reduce energy consumption and exhaust emissions, and provide comprehensive customer service.

3.What are the main functions of the spiral hot and cold oil press?

A： The main function of the screw hot and cold press oil press is to efficiently extract oil from various seeds and nuts by using a screw propulsion system. The machine can perform hot and cold pressing modes. The hot pressing mode is suitable for obtaining the maximum yield from the oil while making it easier to separate the oil due to the heat; the cold pressing extracts the oil at a lower temperature to maintain the nutrients and natural flavor of the oil.

4.Is the working pressure of the hydraulic press stable?

A： Yes, the hydraulic press incorporates an advanced hydraulic system that maintains a constant and stable operating pressure to achieve maximum oil extraction efficiency.

5.What is the applicable scope of hydraulic press?

A： Hydraulic oil presses are suitable for a variety of occasions, including: 1. Small and medium-sized oil processing enterprises; 2. Agricultural product processing cooperatives; 3. Individual farmers and family workshops; 4. Specialty oil market suppliers.

6.What are the advantages and characteristics of hydraulic presses?

A： The advantages and features of the hydraulic press include: 1. Easy to operate, no professional technicians are required; 2. High oil yield, effective in extracting oil from plant seeds and nuts; 3. Fast processing speed, 6 to 8 kg of material can be squeezed in 8 to 10 minutes; 4. Provide full range of installation and training services covering China; 5. The equipment is simple and easy to use, and fragrant edible oil can be obtained directly from fried seeds.

7.What is QIE Group’s position in the international market?

A： QIE Group sales network covers the world, and its products are exported to more than 30 countries and regions. It has strong market competitiveness and is trusted and well received by users everywhere. The company continues to pursue innovation and maintains a leading position in technology in the fields of oil machinery, etc., demonstrating its strong influence and professional status in the international market.

Terms and Conditions

Enterprise terms and policies:
1. Product quality assurance:
QI ' E Group is committed to providing high-quality grain and oil machinery products that meet international standards and certification. We produce in accordance with ISO9001:2000 quality management system certification to ensure that the product and process level reaches the leading position in the same industry. For product problems caused by manufacturing defects, QI ' E Group will follow the relevant laws and regulations and provide customers with free repair or replacement services.
2. User privacy protection:
We respect and protect the personal information and privacy of all users. QI ' E Group complies with relevant privacy protection laws and regulations and will not disclose users' personal information to third parties without the user's consent, unless legal procedures are followed or there is a clear partnership and the relevant cooperation is subject to privacy protection provisions.
3. Return and exchange policy:
QI ' E Group provides reasonable return and exchange services. If the product has non-man-made damage or performance problems within the specified time, the customer can apply for return and exchange in accordance with the company's return and exchange process. The return and exchange terms specify the processing process, conditions and time limit to ensure that the return and exchange process is fair and effective.
4. After-sales service pledge:
We are committed to providing comprehensive after-sales service, including installation guidance, operation training and technical support, to ensure that customers can make full use of our products and solutions. Customers can get timely responses and professional answers to any product or service questions through our service hotline or online customer service.
5. Legal Compliance statement:
QI ' E Group abides by all laws and regulations of the country where it is located and the country to which it operates, as well as the trade rules prevailing in the global market. Our business practices are in line with business ethics and legal requirements to ensure the legitimacy and fairness of the transaction.
6. Terms and conditions are revised and updated:
QIE reserves the right to revise and update the policy of this clause at any time. The revised policy will be notified to users through our official website or other appropriate means. Users who continue to use our services will be deemed to have accepted the revised policy.
7. Dispute resolution:
If there is any dispute, QI ' E Group will first try its best to resolve it through negotiation. If no agreement is reached, the dispute will be referred to the competent court where the QI ' E Group is located for settlement through judicial proceedings. We are committed to protecting the interests of our customers with the utmost sincerity and efforts to ensure a fair and transparent dispute resolution process.
The policy of this clause is an official statement of QI ' E Group, which aims to ensure the professionalism and accuracy of our business operations, avoid any exaggerated or misleading information, and strictly safeguard the rights and interests of customers.

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

After-sales service

Enterprise after-sales service terms:
1. Warranty service:
1. All products sold by QI ' E Group come with a one-year quality assurance period, calculated from the date of qualified installation and commissioning.
2. During the warranty period, if the equipment fails or is damaged due to quality problems of the product itself, QI ' E Group will provide users with free repair or replacement services.
2. Technical support:
1. Provide product installation and commissioning guidance services to ensure that the equipment is put into normal use.
2. Provide comprehensive operation training and technical consulting services to help customers become familiar with equipment performance and maintenance knowledge.
3. Support technical consultation in the form of telephone, video or email, quickly respond to user needs and solve user technical problems.
3. Maintenance service:
1. The maintenance service response time is promised to be within 24 hours on working days, and we can respond quickly in emergency situations.
2. In the case of non-human damage, only the cost of the parts that need to be replaced will be charged.
3. Provide equipment inspection and maintenance services regularly to ensure the stable operation of the equipment to the greatest extent possible.
4. Spare parts supply:
1. Provide fast and efficient spare parts supply services to ensure the continuous and stable operation of customer equipment.
2. Limited spare parts support and maintenance services are still provided for discontinued or upgraded equipment.
5. Response time:
1. If a user reports a problem, the QI ' E Group After-Sales Service Center will respond within 4 hours after receiving the notification.
2. The specific response time will be adjusted according to actual conditions and regional differences to ensure that services are provided to users in the shortest time possible.
6. Other services:
1. Users can choose to sign a maintenance service contract and enjoy regular equipment inspections and special maintenance services.
2. Provide equipment upgrade, transformation consultation and implementation services to help users improve production efficiency.
7. User Feedback:
1. Establish a user feedback mechanism to regularly collect user feedback and suggestions.
2. Handle user feedback and suggestions in a timely manner to continuously improve customer satisfaction.

Maintenance service

Penguin Group provides customers with a one-year warranty, starting from the date the equipment passes installation and commissioning. During this period, if any faults are caused by product quality issues, we will offer free repairs or replacement services.

We provide full-process technical support from installation to commissioning, ensuring the equipment operates at its best once in operation, along with operational training to help customers master equipment performance and maintenance knowledge.

After-sales response time commitment: we will respond within 4 hours of receiving a problem report, intervene within 24 hours on working days, and respond quickly in emergencies.

In cases of non-human damage, only the cost of parts will be charged; regular inspection and maintenance services are provided to extend equipment life and ensure stable operation.

Spare parts supply is timely and efficient; even for discontinued or upgraded models, limited support is provided to ensure continuous operation.

Users can choose to sign a maintenance contract to enjoy inspection and specialized maintenance services; we also provide equipment upgrade and modification suggestions to help enhance production capacity.

A user feedback mechanism is established, collecting opinions regularly and improving services to continuously enhance satisfaction.

Technical support covers R&D, pre-sales, after-sales, installation, training, maintenance, upgrades, and consulting services, executed by a professional team, covering areas such as grease machinery, protein extraction, and phospholipid technology.

Remote monitoring combined with on-site maintenance helps prevent potential faults; regular training enhances customers' self-operation and maintenance capabilities, reducing long-term costs.

Service pricing is clear and transparent, with no hidden fees; we strictly implement the ISO9001:2000 quality system to ensure each repair is reliable and effective.

We continuously innovate maintenance methods, optimize fault-handling efficiency, and provide more efficient solutions to meet customers' diverse needs.

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